Parimatch treats gambling as a form of entertainment, not a way to earn money. We provide tools and information to help players stay in control and offer support when it is needed.
Keeping Control
Gambling should always remain fun and within your means. To help you manage your play, we offer several built-in tools:
- Deposit limits: Set a maximum amount you can deposit over a day, week or month. The limit applies right away. If you want to raise it, the change takes effect after a 24-hour waiting period. - Loss limits: Choose how much you are willing to lose during a set time. This cap includes all wagers minus any winnings. - Session time limits: Decide how long you can stay logged in per session. When the time runs out, you will be automatically logged out. - Reality checks: Get pop-up reminders showing how long you have been playing and how much you have deposited or lost during that session. - Cooling-off periods: Take a short break from gambling for 24 hours, 7 days or 30 days. Your account will be inactive during this time, but you can still log in to view your history. - Self-exclusion: Block your account for a longer period. At least six months. During self-exclusion, you cannot deposit, play or receive promotional messages. Reactivation is not possible until the chosen period ends.
All these settings are available in your account under “Responsible Gaming.” Limits take effect immediately; increases always include a 24-hour delay to give you time to reconsider.
Recognising Warning Signs
Problem gambling can develop slowly. Watch for these signs in yourself or someone close to you:, Chasing losses by betting more to win back money, Lying about how much time or money you spend gambling, Using gambling to escape stress or mood swings, Borrowing money or selling things to fund play, Feeling restless or irritable when trying to cut down
If any of these apply, it may be time to use one of the tools above or seek outside help.
Getting Help
Support is free, confidential and available now. Independent organisations offer counselling, self-exclusion options and practical advice. You can contact them directly without involving Parimatch. In many regions, national self-exclusion registers let you block access to multiple gambling sites at once. Check what services operate where you live. They are there to help, not to judge.
Protecting Minors
Only adults aged 18 or older may open an account. We verify age and identity during registration and before the first withdrawal. If you share a device with children or teenagers, consider installing blocking software such as Gamban or Net Nanny to prevent accidental access.
Account Rules
You must be at least 18 years old and eligible to gamble under the laws that apply to you. Only one account per person is allowed. During sign-up, you will need to provide accurate personal details. We run identity and address checks (known as KYC) to confirm who you are and prevent fraud. These checks also protect your funds and ensure payouts go only to you.
Deposits are processed quickly, but withdrawals require successful verification first. Bonus offers come with specific terms: wagering requirements, game contributions, expiry dates and caps on how much you can cash out. Trying to exploit bonuses across multiple accounts or using automated play tools voids all bonus-related winnings.
Accounts inactive for 12 months may be classified as dormant. We will notify you before any fees apply. Fair play matters. We prohibit collusion, bots, fraudulent chargebacks and any behaviour that undermines game integrity.
If you have a complaint, contact our support team first. If the issue remains unresolved, you have the right to escalate it to the relevant regulatory authority.
Privacy and Data Use
We collect several types of data:, Identity and contact details for account creation and communication, Payment information to process deposits and withdrawals, Technical and usage data (like IP address and device type) to detect fraud and improve site performance
We process this data because it is necessary to run our service, meet legal obligations and prevent crime. We share information only with payment processors, identity verification partners and regulators. Never for sale.
Records are kept for as long as required by law, typically five to seven years after account closure. You have rights to access, correct, delete or transfer your data, and to object to certain uses. Submit requests through your account or via our data protection contact channel.
Our site uses cookies. Essential cookies keep the platform working. Analytics cookies help us understand traffic patterns. Marketing cookies show personalised ads. You can adjust preferences in your browser or through our cookie banner.
All data sent between your device and our servers is encrypted. Access to personal information is restricted to staff who need it for their role.
Changes to Policies
We may update our responsible gaming measures, terms or privacy practices. If a change affects your rights or obligations, we will notify you by email or via a message in your account before it takes effect. Continued use of the site after that means you accept the revised terms.