This page explains how Parimatch handles your personal information, what data we collect, why we need it, and how you can manage your privacy. We also cover responsible gambling tools and key account terms so you know exactly how things work.
Responsible Gambling
Gambling should be a form of entertainment, not a way to earn money. If you feel it is becoming a problem, support is available and completely confidential.
You can set several controls directly from your account:
- Deposit limits: Cap how much you deposit over a day, week or month. - Loss limits: Restrict how much you can lose in a given period. - Session time limits: Set a maximum play session length. - Reality checks: Receive pop-up reminders showing how long you’ve been playing. - Cooling-off periods: Take a break of 24 hours up to 30 days. - Self-exclusion: Close your account for a minimum of six months.
New or reduced limits take effect right away. Requests to raise a limit are delayed by 24 hours to give you time to reconsider.
Signs of problem gambling include chasing losses, lying about how much you spend, or feeling restless when not gambling. If any of this sounds familiar, reach out. Free help is offered through independent services such as GamCare, Gamblers Anonymous, and BeGambleAware. These organisations provide counselling, self-assessment tools, and access to national self-exclusion registers.
Accounts are only open to people aged 18 or older. We verify age and identity during registration. If you share a device with minors, consider installing parental control software like Net Nanny or K9 Web Protection to block access.
Account Terms and Fair Play
Only one account per person is allowed. You must be of legal age and located in a place where online gambling is permitted.
Before your first withdrawal, you must complete identity verification (KYC). This step confirms you are who you say you are and helps prevent fraud. It also applies if we detect unusual activity or if required by law.
Bonuses come with specific conditions. Most include wagering requirements, meaning you must bet the bonus amount a certain number of times before withdrawing winnings. Not all games contribute equally toward these requirements. Bonuses expire if unused within the stated period, and there’s usually a cap on how much you can win from them. Trying to exploit bonus terms, such as opening multiple accounts, will result in offers being voided.
Inactive accounts may incur fees or be closed after a long period without login or play. Fair play is mandatory. Using bots, colluding with other players, or disputing legitimate transactions via chargebacks breaches our rules and may lead to account suspension.
If you have a complaint, contact our support team first. If the issue remains unresolved, you may escalate it to the relevant regulatory authority.
We may update our terms. When we do, we’ll notify you by email or via a notice on the site. Continued use after changes means you accept them.
Data Collection and Use
We collect several types of information:
- Identity and contact details: Name, date of birth, address, email, phone number. Used for account creation and communication. - Payment information: Bank or card details, processed securely through third-party providers. - Technical and usage data: IP address, device type, pages visited, game history. Used to improve performance and detect fraud.
We process this data because it’s necessary to run your account, meet legal obligations (like anti-money laundering rules), and protect our systems. We do not sell your personal information to third parties.
Data is shared only with:, Payment processors, Identity verification services, Regulators, when required by law
Records are kept for as long as needed under applicable regulations, typically five to seven years after account closure, to comply with financial and gaming laws.
You have rights over your data:, Request a copy, Correct inaccurate details, Ask for deletion (where no legal reason prevents it), Get your data in a portable format, Object to certain processing
To exercise these rights, contact our data protection team through the support channel.
Cookies and Security
Our site uses cookies: - Essential cookies: Needed for login, security, and basic functions. - Analytics cookies: Help us understand site traffic (you can opt out). - Marketing cookies: Used for personalised ads (you can disable these).
You can manage cookie preferences through your browser settings or our cookie consent banner.
All data sent between your device and our servers is encrypted. Access to personal information is restricted to staff who need it for their role. Regular security reviews help keep your data safe.
If you have questions about how we handle your privacy, get in touch with our support team. They’ll direct your request to the right department.